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Privacy Policy
This Privacy Policy explains how 22 Ricky Casino handles personal information when you visit the website, create or use an account, contact support, or otherwise use our online services. We aim to collect and use information fairly, transparently and only for legitimate business, security, legal and service-related purposes. By using the website, you acknowledge that information may be handled as described on this page. Please read this policy together with any applicable website terms and responsible gaming information.
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Information we may collect
The information handled by an online casino can vary depending on how you use the website and which services you access. We try to limit collection to information that is reasonably needed to operate the platform, protect players, meet legal responsibilities and provide support. Information may be collected directly from you, generated when you use the website, or received from service providers involved in account, payment, verification and security services.
In this article
Account and contact details
When you register or update an account, we may handle details such as your name, date of birth, residential or other relevant location information, username, login credentials, telephone details and email address. We may also record your preferences, account settings, communications and information you provide when asking for help. These details help us create and maintain your account, communicate with you, provide requested services and keep account records accurate.
Identity and verification information
To verify identity, age, eligibility or account ownership, we may request information or documents such as identity documents, proof of address, photographs or other verification material. We may also handle information connected with checks designed to prevent fraud, account misuse, money laundering and other prohibited activity. Verification information is used for security and compliance purposes and may be reviewed using appropriate third-party verification services where necessary.
Payment and transaction records
We may keep records about deposits, withdrawals, wagering activity, payments, refunds, account balances and related transactions. Payment providers may process payment information under their own privacy policies. We generally use transaction records to process requested payments, investigate unusual activity, maintain accurate account information, answer queries, resolve disputes and meet record-keeping obligations. We do not use payment information for unrelated purposes without a lawful reason.
Technical, device and usage information
When you visit or use the website, technical information may be recorded, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring pages and interactions with website features. This information helps us operate and secure the website, identify technical problems, understand general usage, prevent abuse and improve performance. Technical information may sometimes be combined with account information for security, support or compliance purposes.
How we use information
Personal information may be used for the following purposes, depending on the circumstances and the services you use:
- To create, administer and secure your player account.
- To provide casino services, account features and customer support.
- To confirm identity, age, account ownership and eligibility.
- To process deposits, withdrawals, transactions and related requests.
- To carry out anti-fraud, security, responsible gaming and risk checks.
- To investigate suspicious, prohibited or unauthorised activity.
- To communicate with you about your account, service updates, security matters and support requests.
- To understand website use, maintain functionality and improve the player experience.
- To comply with applicable legal, regulatory, court, law enforcement and record-keeping requirements.
- To protect the rights, property, safety and security of players, the website and relevant service providers.
Where marketing communications are available, we may use your contact details to send information about services, promotions or other updates where permitted and where you have provided the required permission. You can withdraw consent to marketing at any time by contacting support@22rickycasino.click. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not stop essential service messages, such as account, transaction, security or legal communications.
Sharing information
Information may be shared with trusted providers where this is needed to operate the website or perform a service. Examples include payment processors, identity and verification providers, fraud prevention services, technology providers, hosting and security providers, customer support tools, professional advisers and other contractors working on our behalf. Providers should only receive information relevant to their role and are expected to handle it appropriately.
Information may also be disclosed where reasonably necessary to comply with a legal request, protect against fraud or security threats, investigate suspected unlawful activity, enforce applicable terms, protect a person from harm, or support a business transfer or restructuring. We do not sell personal information as a normal part of operating the casino service. Where information is transferred or accessed across borders, appropriate steps are taken as required by applicable privacy obligations.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember settings, keep an account session active, support security, measure website performance and understand general usage. Some cookies may be placed by service providers that help operate particular website features. Depending on the type of cookie, refusing or deleting it may affect how parts of the website work.
You can manage, block or delete cookies through your browser settings. Browser controls differ, so please check the instructions for the browser and device you use. Essential cookies may be required for login, security and core website functions, and disabling them may prevent some services from operating correctly.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online transmission or storage system can be guaranteed to be completely secure. You should protect your login details, use a secure device and tell support promptly if you believe your account has been accessed without permission.
How long information is kept
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. The length of time depends on the type of information, why it was collected, security and dispute requirements, and applicable legal or compliance obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Your privacy rights and contacting us
Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights can be subject to reasonable exceptions, verification requirements and legal obligations. To exercise a privacy right or ask a question about this policy, contact support@22rickycasino.click.
Requests you may make
- Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete your personal data where there is no continuing lawful or operational reason to retain it.
- Withdrawal of marketing consent: withdraw consent to receive marketing communications at any time.
- Privacy information: ask how information is collected, used, shared or retained.
To protect account information, we may need to confirm your identity before completing a request. Please include enough information for us to understand your request, but do not send unnecessary sensitive documents by email. We will consider and respond to requests within a reasonable time, subject to verification, applicable requirements, technical limitations and any information that must be retained by law. If a request cannot be completed, we will explain the relevant reason where appropriate.
Children and account information
The website is intended for people who are legally permitted to use online gambling services in their location. We do not knowingly invite anyone who is not legally eligible to open or use an account. If you believe information has been provided by an ineligible person, contact support@22rickycasino.click so the matter can be reviewed.
Policy updates
This Privacy Policy may be updated when our services, technology, privacy practices or applicable requirements change. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. We encourage you to review this page periodically. If a change is significant, we may provide a notice through the website or another suitable communication channel.
